London Luton Airport Reviews

Took my moisturiser at the security, and then wants to charge me for storage or mailing it back to me. I understand there is regulations at the security, but a facial moisturiser? At least don’t charge people if you take items which IS ALLOWED on the plane

Traveled from Luton many times before, but this time I was with my 2 years old little girl. Worst experience ever at the security check. I understand there is a protocol that has to be fallowed but to put my child in such distress, screaming for so long and they didn't care. Thankfully one nice security lady came over and save the day. Should think of a solution in this situation, horrible experience

WiFi not strong enough to even send 1 email.
I've had the pleasure to spend 3 days at this airport due to flight delays and cancellation and the experience was even more painful due to WiFi not strong enough to even send 1 email. Gross

Breathtakingly awful.

If LAA didn't exist training companies would have to invent it to show their students how bad it can get.
The pitfalls of minimum wage..

Customer service at the Travel Information service was excellent: I asked to assist me in finding the cheapest options for my travel for the next 4 days and was provided an option much cheaper I could fing myself. I appreciated the patience.

The one downside was that the cabin crew at Wizzair plane asked to hold the whole plane for ~30 min to punish/arrest 3 people who were rude to the plane stuff. I thought it was inappropriate.

Not a great airport! Starting off with the parking. Yes their prices for short stay is super expensive but there is the mid stay car park but it's quite a distance from the terminals. The car park is based about 15 minute walk and come rain/snow/sunshine you have to walk with your suitcases up a slight hill to the terminal. Also the car park has stones in the parking bays so if you reverse park you either have to carry your heavy suitcase, to the smooth pavement, or risk your suitcase wheels getting damaged wheeling them across the stones - better to park face first in in this car park! Bad start to a holiday! Who designs an airport like that?
When we arrived at the airport entrance there are plenty of signs saying "no smoking" but lots of people smoking there ignoring the signs along with the staff not enforcing it. So you have to walk through a wall of cigarette smoke to get inside (same when we landed on our return flight!)
Inside the airport areas are well controlled with good lane control for boarding and as well as security both were very quick inbound and outbound flights.
One thing I didn't like is the mini departure lounge having to walk down some stairs (not the end of the world!) but then so many people cramped in a room waiting for the doors to open so one can then walk on to the plane. Not a recommended airport unless you either get dropped off!
Smoking outside the entrance area is a real problem here!

Absolute shambles. Jobsworths from pillar to post. Wouldn’t see this nonsense at T5. Country in decline here, time for the Chinese to invade and consign us to the bin.

Amazing customer service and I can’t thank special assistance enough for an amazing service. A big thank you to all the staff!

Very bad passenger services.
Made to wait hours at the check in , people were fed up, very bad management for children and elderly people.
Disappointed, avoid if possible!

Security scanning queues horrendous and rude rude staff. Stansted next time. And the walk from the drop off area in the rain terrible. The shops and bars fine. But security queues horrendous and the rudeness absolutely unacceptable. Also waiting for gate to show it showed over ten minutes later than the time it said. Maybe airline fault but not good.

From my experience flying out of Luton on the 15th. Dec 2022, I would recommend that you turn up for your flight the day before departure. Hundreds of passengers waiting for security clearance. We just got to the gate minutes before it was closed.

The duty free staff are all rude and lack common courtesy. They lack the manners and professionalism to speak with customers and guests in the airport that keep them in their jobs.

I walked into a closed section and a woman leapt at me telling me the shops are closed, I told her I didn't know. As I was led away she instantly stayed bad mouthing me to her colleagues loudly so I could hear. I was very offended.

Very disappointing overall. Large range of stores, confusing commuter system and the drop-off points are much different to other airports. It'll take some getting used to, during my first visit i found it confusing.

I'll avoid this airport in the future.

CHAOS

Walk into the main hall and you have absolutely no idea what to do. Ask for help and you end up in the wrong line.

RIPOFF
Want someone to drop you off without parking, they chart 5 quid. Park for 30-45 minutes, it'll cost you 20-25 quid. Total ripoff.

This airport must be run by morons and ripoff artists. I went one time to fly from Luton to Belfast. Never again. Avoid Luton airport like the bubonic plague.

Avoid at all cost.

Worst airport in Europe. Inefficient, slow, treating passangers worst then anything. Checking luggage can take anything from 30 to 60 minutes. Rude staff waiting for any excuse to make your experience terrible.

Further, whenever the plane is delayed they still want you to come to gate on time, standing there for 30 minutes or more without any place to sit. And if you approach the gate 30s after other passanger in line they will try to refuse you boarding.

What an awful experience! First, we were kept at the staircase for over 40 mins waiting for the plane to be ready (in inhuman conditions without any fresh air, i have left as i thought i would faint there) and then, after sitting on the plane for 1.5hrs we finaly took off and when we landed at our destination we were informed none of our hold luggage was traveling with us as they were no hands to work at the luton airport. It has been 4days now without my luggage and i still have no update where my luggage is and when i will get it back….#worstairport